Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at conehire2025@gmail.com or by calling us at +353 87 115 8068
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at conehire2025@gmail.com or +353 87 115 8068
Damages and Issues
Please inspect your order upon reception and contact us immediately at conehire2025@gmail.com or +353 87 115 8068. if the item is defective, damaged, or if you receive the wrong item. This will help us evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about your specific item, please contact us at conehire2025@gmail.com or +353 87 115 8068. for clarification.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As with our standard return policy, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return under the EU cooling-off period, contact us at conehire2025@gmail.com or +353 87 115 8068
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since your refund was approved, please contact us at conehire2025@gmail.com or +353 87 115 8068